Get an Approval Before You Buy: Geoff Benge on Real Warranties for Your Instrument Purchases.

Protecting Your Guitar Purchase: The Importance of a Real Warranty

A "real warranty" is essential when purchasing any instrument, whether new or used, online or in person. This means getting approval to have the guitar checked out by a professional, allowing you to return the instrument if any defects are found. I cannot emphasize enough how crucial this protection is when making a purchase.

Common Issues and Real-World Example: I frequently encounter serious problems with customers' recent purchases, particularly involving the truss rod or neck. Recently, one of my clients bought an instrument through a popular online marketplace from a seller in Canada. Though the seller claimed the instrument was "fine and the neck was great," and the guitar appeared perfect with an intact truss rod, this proved untrue.

The Problem Revealed: During inspection, I discovered the truss rod was completely tightened, leaving no room for adjustments or accommodation of my client's desired .011 gauge strings. When I removed the truss rod cover, I immediately noticed a red flag: at least 5 threads were visible protruding from the nut. This is a serious warning sign – if you see this condition, do not proceed with the purchase.

Important Notes:

  • Truss rod issues can be difficult to identify due to varying design configurations

  • Problems may not be immediately visible to an untrained eye

  • Always have a qualified technician verify the truss rod's proper function

  • A working truss rod is essential for maintaining a straight neck

  • Without my inspection of the truss rod's adjustment capability, this issue wouldn't have been discovered in time for return

Interested in learning more about repairing and maintaining your guitar? Check out Geoff’s guitar workshop.

Geoff Benge